The key to secure and accurate machine revenue management. Now with Quantum TITO inside.

The Thomas PayStation range are market leaders across many sectors. Coins and bank notes, Chip and Pin, contactless and mobile payments, our machines will process your customers’ preferred choice of payments reliably and efficiently.

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Support Services

Playsafe Systems are characterised by our professional planning & pre-install preparation, excellent field service, plus attentive and responsive after-sales support.

Our after-sales telephone support team are available to assist with all user system queries.

Please ensure that you provide your name, contact number / email and a description of the issue when leaving a message or sending an email. Any issues that are not deemed critical will be processed during normal working hours.

Please note: Voicemails and emails that do not contain the information requested above may not be deemed as critical.

+44 (0)1225 311 323 support@playsafe.systems

Monday – Friday
9:00 – 17:30


Outside normal operating hours, a voicemail service is in place.

Please leave a message and a member of the Support Team will get back to you within 2 hours, up to 22:00.


Weekend call-out hours:
Saturday & Sunday 09:00 – 22:00

* Weekend Emergency support hours are from 09:00 – 22:00 and Weekday Emergency support hours are 17:30 until 22:00.

Support Team

Our team aim to sort your problem within 2 hours. The support team is based in Bath with 90% of technical queries resolved within 24 hours.

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Training and Applications Tester

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Project Lead Engineer

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Systems Support Team Lead

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Technical Support

Frequently Asked Questions

Do I have to pay extra for telephone support?

Which telephone number should I call for assistance?

How quickly will my query be dealt with?

What else can the Support team offer by way of assistance?

But what happens if I need an engineer on site?

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