Rotate Your Device

Support services

World-class solutions
with world-class support

WE'RE HERE TO HELP

Playsafe Systems are characterised by our professional planning & pre-install preparation, excellent field service, plus attentive and responsive after-sales support.

Our after-sales telephone support team are available to assist with all User system queries.

Please ensure that you provide your name, contact number / email and a description of the issue when leaving a message or sending an email. Any issues that are not deemed critical will be processed during normal working hours.
Please note: Voicemails and emails that do not contain the information requested above may not be deemed as critical.

CONTACT SUPPORT
Response times

Support can be contacted on:
+44 1707 280 020

Monday – Friday: 9:00 to 17:30

Outside normal operating hours, a voicemail service is in place.

Please leave a message and a member of the Support Team will get back to you within 2 hours, up to 22:00.

Weekend Call out hours
Saturday & Sunday: 09:00 to 22:00

* Weekend Emergency support hours are from 09:00 – 22:00 and Weekday Emergency support hours are 17:30 until 22:00.

OUR SUPPORT TEAM

Our team aim to sort your problem within 2 hours The support team is based in Bath with 90% of technical queries resolved within 24 hours

Ian Johnson
Training and Applications Tester

Likes – Guitar, badminton and real ale

James Wakefield
Group Projects Manager

Likes – Cycling, Sci Fi, his dog and travelling

Chris Morris
Technical Support & Projects

Likes – festivals, skateboarding and MF DOOM

Matt Taylor
Systems Support Team Lead

Likes – Likes Bristol City FC, cooking and music

Ben Cain
Technical Support

Likes - The gym, football, travelling and music

Search Playsafe's Knowledgebase

Playsafe is now offering more support by including a centralised knowlege base.

As a Playsafe client, we invite you to search through our document and article archive to find answers and solution to common software and hardware questions.

Feel free to contact us if you are unable to find what you are looking for, or request a new article to be added to the knowlege base.

Recent articles

Knowledge Base

FREQUENTLY ASKED QUESTIONS

No, not at all. Our After-Sales team are at the disposal of all our Systems clients and ready to help. This service is included in the system licence fees you already pay.

We have a dedicated direct line for the Eurocoin Systems after-sales team. Dial +44-1707-280020 to reach the Support Dept.

Very frequently, we will answer your question to your satisfaction during your initial telephone call! If we need to check some facts or data, we will get back to you during the same working day.

The Eurocoin Systems team are able to log in to your PC real-time via Team Viewer, with your permission. You can then view the screen and participate in the solution being delivered.

Our Support Team will quickly identify if your query can be resolved by telephone or email.Or the rare occasions this can not be achieved, they will escalate your call to our Field Service team.

LET US KNOW
HOW WE CAN HELP

support@playsafe.systems
01707 280 028
Playsafe Systems
Unit 8 Riverside Court
Bath
BA2 3DZ





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Have questions? Search our knowledgebase.