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Our after-sales telephone support team are available to assist with all user system queries.
Please ensure that you provide your name, contact number / email and a description of the issue when leaving a message or sending an email. Any issues that are not deemed critical will be processed during normal working hours.
Please note: Voicemails and emails that do not contain the information requested above may not be deemed as critical.
Monday – Friday
9:00 – 17:30
Outside normal operating hours, a voicemail service is in place.
Please leave a message and a member of the Support Team will get back to you within 2 hours, up to 22:00.
Weekend call-out hours:
Saturday & Sunday 09:00 – 22:00
* Weekend Emergency support hours are from 09:00 – 22:00 and Weekday Emergency support hours are 17:30 until 22:00.
Training and Applications Tester
Project Lead Engineer
Systems Support Team Lead
Level 2 Support Technician
Field Service Technician
No, not at all. Our after-sales team are at the disposal of all our Systems clients and ready to help. This service is included in the system licence fees you already pay.
We have a dedicated direct line for the Playsafe Systems after-sales team. Dial +44 (0)1225 311 323 to reach the Support Dept.
Very frequently, we will answer your question to your satisfaction during your initial telephone call! If we need to check some facts or data, we will get back to you during the same working day.
The Playsafe Systems team are able to log in to your PC real-time via Team Viewer, with your permission. You can then view the screen and participate in the solution being delivered.
Our Support team will quickly identify if your query can be resolved by telephone or email. Or the rare occasions this can not be achieved, they will escalate your call to our Field Service team.