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Support Services

Playsafe Systems are characterised by our professional planning and pre-install preparation, excellent field service, plus attentive and responsive after-sales support.

Our after-sales telephone support team are available to assist with all user system queries.

Please ensure that you provide your name, contact number / email and a description of the issue when leaving a message or sending an email. Any issues that are not deemed critical will be processed during normal working hours.

Please note: Voicemails and emails that do not contain the information requested above may not be deemed as critical.

For support contact: +44 (0)1225 311 323 support@playsafe.systems

Monday – Friday
9:00 – 17:30

Outside normal operating hours, a voicemail service is in place.

Please leave a message and a member of the Support Team will get back to you within 2 hours, up to 22:00.

Weekend call-out hours:
Saturday & Sunday 09:00 – 22:00

* Weekend Emergency support hours are from 09:00 – 22:00 and Weekday Emergency support hours are 17:30 until 22:00.

Support Team

Our team aim to sort your problem within 2 hours. The support team is based in Bath with 90% of technical queries resolved within 24 hours.

Ian Johnson

Training and Applications Tester

James Wakefield

Project Lead Engineer

Matt Taylor

Systems Support Team Lead

Ben Cain

Technical Support

Scott Irvine

Level 2 Support Technician

James Hanrahan

Field Service Technician

Do I have to pay extra for telephone support?

Which telephone number should I call for assistance?

How quickly will my query be dealt with?

What else can the Support team offer by way of assistance?

But what happens if I need an engineer on site?

Contact Support

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