Rotate Your Device

Support services

World-class solutions
with world-class support

WE'RE HERE TO HELP

Playsafe Systems are characterised by our professional planning & pre-install preparation, excellent field service, plus attentive and responsive after-sales support.

Our after-sales telephone support team are available to assist with all User system queries.

Call us on:
+44 1707 280 020

Festive Season Support
Sunday 23rd – Business Critical Out of Hours service*
Monday 24th - (Christmas Eve) – 09:00 - 13:00*.
Tuesday 25th – (Christmas Day) – Closed
Wednesday 26th – (Boxing Day) Emergency support*
Thursday 27th 09:00 – 17:30*
Friday 28th - 09:00 – 17:30*
Saturday 29th / Sunday 30th – Business Critical Out of Hours service*
Monday 31st 09:00 - 17:00*
Tuesday 1st Jan – (New Years Day) Business Critical Out of Hours service*
Wednesday 2nd Jan - Normal service resumes.

* Emergency support hours are from 09:00 – 22:00 and emergency support is also available after 17:30 until 22:00 during normal service.

Please ensure that you provide your name, contact number / email and a description of the issue when leaving a message or sending an email. Any issues that are not deemed critical will be processed during normal working hours.
Please note: Voicemails and emails that do not contain the information requested above may not be deemed as critical.

CONTACT SUPPORT
Response times

5 days/week
Monday to Friday 9:00 to 17:30.
Outside those hours we have a voicemail
service, Please leave a message and
someone will get back to you within
2 hours up to 22:00.

Weekend Call out hours
Saturday & Sunday: 0800 to 22:00

OUR SUPPORT TEAM

Our team aim to sort your problem within 2 hours The support team is based in Bath with 90% of technical queries resolved within 24 hours

Ian Johnson
Training and systems support officer

Likes – Guitar, badminton and real ale

James Wakefield
Group Support Manager

Likes – Cycling, Sci Fi and travelling

Paul Mifflin
Special projects, installations and support specialist

Likes – Films, poker and paragliding

Chris Morris
Systems Support officer

Likes – festivals, skateboarding and MF DOOM

Matt Taylor
Team Lead systems technical support officer

Likes – Likes Bristol City FC, cooking and music

FREQUENTLY ASKED QUESTIONS

No, not at all. Our After-Sales team are at the disposal of all our Systems clients and ready to help. This service is included in the system licence fees you already pay.

We have a dedicated direct line for the Eurocoin Systems after-sales team. Dial +44-1707-280020 to reach the Support Dept.

Very frequently, we will answer your question to your satisfaction during your initial telephone call! If we need to check some facts or data, we will get back to you during the same working day.

The Eurocoin Systems team are able to log in to your PC real-time via Team Viewer, with your permission. You can then view the screen and participate in the solution being delivered.

Our Support Team will quickly identify if your query can be resolved by telephone or email.Or the rare occasions this can not be achieved, they will escalate your call to our Field Service team.

LET US KNOW
HOW WE CAN HELP

support@playsafe.systems
01707 280 028
Playsafe Systems
Unit 8 Riverside Court
Bath
BA2 3DZ





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