+44 (0)1225 311 323 info@playsafe.systems

The key to secure and accurate machine revenue management. Now with Quantum TITO inside.

The Thomas PayStation range are market leaders across many sectors. Coins and bank notes, Chip and Pin, contactless and mobile payments, our machines will process your customers’ preferred choice of payments reliably and efficiently.

Support Services

Playsafe Systems are characterised by our professional planning & pre-install preparation, excellent field service, plus attentive and responsive after-sales support.

Our after-sales telephone support team are available to assist with all user system queries.

Please ensure that you provide your name, contact number / email and a description of the issue when leaving a message or sending an email. Any issues that are not deemed critical will be processed during normal working hours.

Please note: Voicemails and emails that do not contain the information requested above may not be deemed as critical.

For support contact: +44 (0)1225 311 323 support@playsafe.systems

Monday – Friday
9:00 – 17:30

Outside normal operating hours, a voicemail service is in place.

Please leave a message and a member of the Support Team will get back to you within 2 hours, up to 22:00.

Weekend call-out hours:
Saturday & Sunday 09:00 – 22:00

* Weekend Emergency support hours are from 09:00 – 22:00 and Weekday Emergency support hours are 17:30 until 22:00.

Support Team

Our team aim to sort your problem within 2 hours. The support team is based in Bath with 90% of technical queries resolved within 24 hours.

Ian Johnson

Training and Applications Tester

James Wakefield

Project Lead Engineer

Matt Taylor

Systems Support Team Lead

Ben Cain

Technical Support

Scott Irvine

Level 2 Support Technician

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