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Real Time Alerts: A Timely Solution

01 December 2022

Ian Angus, Director of Policy at the Gambling Commission addressed delegates at the Bacta Convention last week. While congratulating the industry on the strides it has made in social responsibility, so far – he then asked, “Could Bacta’s limit-setting standard be improved through, “The provision of staff alerts and b “the introduction of real-time algorithms that could indicate harmful play and trigger an onscreen alert?”

Together with leading UK operator Mecca Bingo, Playsafe Systems has developed such a system already. It’s called RealTime Alerts.

Playsafe ‘Real Time Alerts’ harnesses the power of EDC data, to provide real-time Alert notifications via the Playsafe Handheld, to floor staff, when pre-configured metrics on gaming machines are breached.  Alerts can vary from high value tickets, to extended play sessions, to multiple cash loads and is a vital tool in helping to protect vulnerable players.“RealTime Alerts put the facts that operators need at their fingertips at the crucial time, so that they can make informed decisions when they matter,” says Playsafe’s Sales and Commercial Manager Iain Lunt. “

The benefit of hindsight is a wonderful thing – but RealTime Alerts are a game-changer.”RealTime Alerts are available to everyone, as part of the Quantum v6.2 update – Quantum machine management system is the industry’s trusted, independent name in machine data management. Developed by industry people for industry people and the specific requirements of the bingo and AGC sector.Contact Iain Lunt today to find out more at