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Frequently Asked Questions
- But what happens if I need an engineer on site?
Our Support Team will quickly identify if your query can be resolved by telephone or email.Or the rare occasions this can not be achieved, they will escalate your call to our Field Service team.
- What else can the Support team offer by way of assistance?
The Eurocoin Systems team are able to log in to your PC real-time via Team Viewer, with your permission. You can then view the screen and participate in the solution being delivered.
- How quickly will my query be dealt with?
Very frequently, we will answer your question to your satisfaction during your initial telephone call! If we need to check some facts or data, we will get back to you during the same working day.
- Which telephone number should I call for assistance?
We have a dedicated direct line for the Eurocoin Systems after-sales team. Dial +44-1707-280020 to reach the Support Dept.
- Do I have to pay extra for Telephone Support?
No, not at all. Our After-Sales team are at the disposal of all our Systems clients and ready to help. This service is included in the system licence fees you already pay.