The key to secure and accurate machine revenue management. Now with Quantum TITO inside.
At Playsafe, we are market leaders and innovators in the gaming industry and are now expanding our Support Department.
We are looking for a 1st Line Support Analyst, to join our busy Support Team. The role of 1st Line Support here at Playsafe Systems is a challenging yet satisfying role, which provides varied work on a day-to-day basis.
The role will ideally suit a person with at least a year’s experience in the Helpdesk/Support field, but we are happy to welcome graduates with IT qualifications.
You will be learning how to support our various products, from our bespoke Quantum Collection Software to our Ticketing solutions, to our Thomas Automatics Ticket Redemption Stations.
Dealing with initial incoming calls and E-Mails, you will be logging Tickets and resolving where possible, before if necessary, escalating to the 2nd Line Support Team.
The role will give plenty of opportunity, over time, to progress into a 2nd Line Support role. We will provide all the training you need, be that internal or external where required, to aid your progress.
The role will include:
In addition to this, as part of the growth into the role, the successful candidate will also be part of an on-call rota, requiring on call coverage 7 days a week once in every 4 weeks.